प्राइवेसी पॉलिसी (गोपनीयता नीति) | राधिका ट्यूटोरियल्स

At Radhika Tutorials ("we", "our", or "us"), accessible from https://radhikatutorials.in and through our official mobile application Radhika Tutorials (Package Name: com.radhika_tutorials), we respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, the Information Technology Act 2000, and Google Play Developer Program Policies.

1. Information We Collect

We collect only the minimum necessary information required to provide tailoring training courses, verify student access, and support customer inquiries:

Personal Identifiers: Name, mobile phone number, and email address provided during course inquiry, registration, or OTP-based login.
Course & Transaction Records: Purchased course titles, enrollment dates, payment transaction identifiers, and receipt numbers. We do not store debit/credit card numbers or CVVs.
Device & Log Data: Device model, operating system version, coarse network location (city/state level), and app crash diagnostics collected automatically to ensure stability and smooth video playback.

2. How We Use Your Information

We use the collected information strictly for legitimate educational and operational purposes:

To authenticate and grant access to enrolled video lessons, course materials, and student portals.
To send order confirmations, invoices, and course updates via SMS, WhatsApp, or email.
To resolve student technical queries and provide tailoring pattern support.
To maintain app security, prevent unauthorized sharing of credentials, and detect fraud.

3. Payment Security & Third-Party Gateways

All digital payments on Radhika Tutorials are processed through authorized, RBI-compliant payment service providers (including Razorpay). Payment card data is encrypted under industry-standard PCI-DSS protocols. Radhika Tutorials never has direct access to your banking passwords, UPI PINs, or raw credit/debit card credentials.

4. Third-Party Service Providers

We work with trusted third-party technologies to deliver our digital services:

Google Play Services & Firebase (Google LLC): For app distribution, crash reporting, and secure authentication.
Razorpay Software Private Limited: For payment gateway processing.
YouTube API Services: For streaming instructional tailoring video demonstrations.

5. Data Retention & Account Deletion (Google Play Compliance)

We retain personal data only for as long as necessary to provide course access and comply with statutory accounting requirements.

How to Request Account & Data Deletion:

In accordance with Google Play's User Data policy, any student or registered user can request complete deletion of their account, mobile number, and associated profile data by:

Sending an email to support@radhikatutorials.in from your registered email address with the subject Account Deletion Request.
Or sending a WhatsApp request to our official helpline at +91 78791 52443 from your registered phone number.

Upon receiving the request and verifying account ownership, all personal identifiable records will be permanently purged within 30 days, except for transaction receipts required by Indian tax laws.

6. Children's Privacy

Our tailoring courses are directed at individuals seeking vocational and hobbyist garment construction skills. We do not knowingly collect personal information from children under the age of 13 without parental or legal guardian consent.

7. Grievance Officer & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Grievance Officer:

Entity Name: Radhika Tutorials

Helpline / Phone: +91 78791 52443

Official Email: support@radhikatutorials.in

Operating Location: Radhika Tutorials Academy, India

Website: https://radhikatutorials.in

गोपनीयता नीति (Privacy Policy)